ÖKO GROUP TERMS & CONDITIONS

Security Policy/ Safe Online Payments

We process our payments with Paypal. Your personal information is encrypted and securely processed via Paypal without you leaving the security of our website, Öko Group. Alternatively, we do accept bank transfers upon request, please contact our customer service team, hello@okointeriors.com, to arrange.

Cancellation Policy 

Upon receipt of your order, the team at Öko Group provides a cooling off period of 24 hours before placing your order into production. Once production has commenced, we do not under any circumstances allow for cancellation of orders. Cancellations of orders within the 24 hour cooling off period must be received by us in writing to our customer services team at info@okogroup.com.au Cancellations of orders within the 24 hour cooling off period from the receipt of order will incur a 25% administration and handling charge.

Freight Policy 

Upon receipt of your order, Öko Group will provide a freight quote from one of our trusted freight partners for your payment via an EFT payment method. Alternatively, you are welcome to work with our customer service team to arrange your own collection and delivery method. If you do opt to arrange your own collection and delivery, Öko Group will not be held responsible for any damages that may be caused during the collection, in-transit, or upon delivery. Upon the completion of your order and selection of delivery process you can expect freight lead time as per the below: 

VIC:  1-3 Business days 

NSW/SA:  3 - 5 Business days 

TAS:  4 - 7 Business days 

QLD:  7 - 10 Business days 

NT/WA:  10 - 14 Business days 

Warranty / Refunds & Returns Policy 

All Öko Group products come with a 6 month structural warranty. 

The Öko Group 6 month structural warranty does not cover the following, as determined by Öko Group:

  • Change of mind

  • Normal wear and tear

  • Damage caused by abnormal use, or abuse 

  • Products which have not been maintained 

  • Products that have been altered 

  • Damage to packaging only

  • Insignificant minor variations in dimensions, colour, grain or finish

  • Very minor chips or superficial blemishes

  • Splits and cracks in the timber

  • Damage that incurs during assembly if you opt to do this yourself 

  • Damage that occurs during moving and placement of the product

  • Damage that occurs during the shipping process if the collection, transit, or delivery was arranged by the customer 

 

If a structural fault has occurred, as determined by Öko Group, our team will work as fast as possible to provide a satisfactory solution to the customer. If the structural fault can be resolved with spare part(s) we will send the customer parts as soon as possible. If spare parts cannot be provided, and the issue is minor, Öko Group may offer a partial refund or credit. If the fault is seen to be a major fault, as determined by Öko Group, and cannot be resolved with spare parts, we will look to send the customer a replacement.  Please note that Öko Group may or may not require the return of the faulty product prior to replacement product being shipped. 

If your product arrives with damage or a fault, please email us at info@okogroup.com.au and provide a detailed description of the damage or fault, along with photos of the damage or fault for our team to process as fast as possible. Please note that on the arrival of a damaged or faulty product you must contact Öko Groups within 24 hours of receipt of order. 

Öko Group Pty Ltd
ABN: 36 624 743 666 
E: info@okogroup.com.au 
PH: 1800 842 007