ÖKO GROUP TERMS & CONDITIONS
Security Policy/ Safe Online Payments
We process our payments with Paypal. Your personal information is encrypted and securely processed via Paypal without you leaving the security of our website, Öko Group. Alternatively, we do accept bank transfers upon request, please contact our customer service team, email@example.com, to arrange.
Upon receipt of your order, the team at Öko Group provides a cooling off period of 24 hours before placing your order into production. Once production has commenced, we do not under any circumstances allow for cancellation of orders. Cancellations of orders within the 24 hour cooling off period must be received by us in writing to our customer services team at firstname.lastname@example.org Cancellations of orders within the 24 hour cooling off period from the receipt of order will incur a 25% administration and handling charge.
Upon receipt of your order, Öko Group will provide a freight quote from one of our trusted freight partners for your payment via an EFT payment method. Alternatively, you are welcome to work with our customer service team to arrange your own collection and delivery method. If you do opt to arrange your own collection and delivery, Öko Group will not be held responsible for any damages that may be caused during the collection, in-transit, or upon delivery. Upon the completion of your order and selection of delivery process you can expect freight lead time as per the below:
VIC: 1-3 Business days
NSW/SA: 3 - 5 Business days
TAS: 4 - 7 Business days
QLD: 7 - 10 Business days
NT/WA: 10 - 14 Business days
Warranty / Refunds & Returns Policy
All Öko Group products come with a 6 month structural warranty.
The Öko Group 6 month structural warranty does not cover the following, as determined by Öko Group:
Change of mind
Normal wear and tear
Damage caused by abnormal use, or abuse
Products which have not been maintained
Products that have been altered
Damage to packaging only
Insignificant minor variations in dimensions, colour, grain or finish
Very minor chips or superficial blemishes
Splits and cracks in the timber
Damage that incurs during assembly if you opt to do this yourself
Damage that occurs during moving and placement of the product
Damage that occurs during the shipping process if the collection, transit, or delivery was arranged by the customer
If a structural fault has occurred, as determined by Öko Group, our team will work as fast as possible to provide a satisfactory solution to the customer. If the structural fault can be resolved with spare part(s) we will send the customer parts as soon as possible. If spare parts cannot be provided, and the issue is minor, Öko Group may offer a partial refund or credit. If the fault is seen to be a major fault, as determined by Öko Group, and cannot be resolved with spare parts, we will look to send the customer a replacement. Please note that Öko Group may or may not require the return of the faulty product prior to replacement product being shipped.
If your product arrives with damage or a fault, please email us at email@example.com and provide a detailed description of the damage or fault, along with photos of the damage or fault for our team to process as fast as possible. Please note that on the arrival of a damaged or faulty product you must contact Öko Groups within 24 hours of receipt of order.